1. 30-Day Money-Back Guarantee
We stand behind our service with a 30-day money-back guarantee. If you're not completely satisfied with MyLove within the first 30 days of your purchase, we'll refund your full subscription fee, no questions asked.
2. Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
- Submit your refund request within 30 days of the original purchase date
- Provide the order confirmation or receipt number
- Request the refund through official channels (email or in-app support)
3. How to Request a Refund
You can request a refund by:
Option 1: Email
Send an email to support@mylove.app with:
- Subject line: "Refund Request"
- Your order confirmation number
- The email address associated with your account
Option 2: In-App Support
Use the Contact Support feature within the MyLove app
4. Processing Time
Once we receive your refund request, we will process it within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
5. Subscription Renewals
If you cancel your subscription before the renewal date, you will not be charged for the next billing period. You will continue to have access to premium features until the end of your current billing period.
6. Special Circumstances
In cases of technical issues, billing errors, or duplicate charges, we will review each case individually and provide appropriate resolutions. Our goal is to ensure customer satisfaction.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions about our refund policy, please contact us:
Email: support@mylove.app
Response time: Within 24-48 hours